Privacy Policy

How we handle your data

SELVABANK processes personal data to open and operate your account, verify your identity, prevent financial crime and meet regulatory obligations, in line with the GDPR.

Information we collect

We collect identity and contact details (name, address, date of birth, nationality), account and transaction data, the documents used to verify your identity, and technical data such as device, app and usage information.

How we use your information

We use your data to open and run your account, process payments, verify your identity, prevent fraud and financial crime, meet legal and regulatory obligations, provide support, and improve our services.

Legal bases for processing

We rely on the performance of our contract with you, compliance with legal obligations, our legitimate interests in running a secure service, and, where required, your consent.

When we share data

We share data with service providers acting on our behalf, payment networks needed to complete transactions, and regulators or authorities where the law requires. We never sell your personal data.

International transfers

Where data is processed outside your country, we put appropriate safeguards in place, such as standard contractual clauses, to protect it.

How long we keep it

We keep your data for as long as you hold an account and for the periods required by law afterwards, for example anti-money-laundering record-keeping.

Keeping your data secure

Your data is encrypted in transit and at rest, access is restricted on a need-to-know basis, and activity is monitored continuously.

Your rights

You may request access, correction, deletion or portability of your data, and object to certain processing. Contact hello@vivisend.com.

Changes to this policy

We may update this policy from time to time. Material changes will be communicated in-app or by email.